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Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

 

The following information may be collected related to the End User’s device and browser:

  • device’s IP address (captured and stored in an anonymized format as described in our Technical Information);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Our servers automatically record information which is collected from Hotjar Enabled Sites. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;

Cookies

Hotjar Enabled Sites use cookies to collect non-personal information including standard internet log information and details of the End User’s behavioural patterns upon visiting a Hotjar Enabled Site. This is done to enable the Hotjar Enabled Site to provide You with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help Our Customers improve their website.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the Hotjar Enabled Site.

We may also use cookies to record login details on Your device or computer. This helps to determine whether a particular device previously visited a specific Hotjar Enabled Site so that the login details would not have to be re-entered each time You visit that Hotjar Enabled Site.

Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.

Most browsers allow You to choose whether to accept cookies or not. If You do not wish to have cookies placed on Your computer, please set Your browser preferences to reject all cookies, before accessing any Hotjar Enabled Site. Please note that by doing so, some features of certain Hotjar Enabled Sites may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

For more info about the cookies We make use of, please visit Cookie Information.

Hotjar, at all times, undertakes to ensure that by sharing Your behavioural patterns and any other information generated from You visiting the Customer Website, Your Privacy rights are respected at all times.

You may opt-out from having Hotjar collect Your information when visiting a Customer Website at any time by visiting our Opt-out page and clicking ‘Disable Hotjar’.

 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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